“While we realize that the odds of Ebola affecting our itineraries are minuscule at best, we hope to assuage any fears that a guest may have by updating our cancellation policy to address this sensitive subject,” said Dan Austin, president and founder of Austin Adventures.
The company explained its decision adding that in the highly unlikely event officials report a confirmed case of Ebola within 500 miles of an Austin Adventures vacation host city, the company will waive its trip cancellation fee. “The adventure travel company, which offers trips to all seven continents, is applying the revised policy to all of its trips—not just those to Africa where many of its partners are also adjusting their cancellation policies.
Austin Adventures’ cancellation fee ranges are competitive in the industry ranging from 15 percent to 100 percent of the price of the trip depending on when the trip is cancelled. In order to avoid the cancellation fee, guests would have to cancel at least seven days prior to their scheduled departure.
The company operators tours African areas such as Arusha, Brazzaville, Cape Town, Johannesburg, Livingstone, Maun, Nairobi and Windhoek. Brazzaville, the capital city of the Republic of the Congo, is nearest to the African countries that have reported confirmed Ebola cases, but even then it’s more than 3,000 miles away. This is roughly the distance between Maine and California.
If Ebola is confirmed within the parameters, booked guests could either cancel their trip completely, at least seven days prior to their scheduled departure, without having to pay a cancellation fee, or they could postpone their trip and travel at a later date for the same price. In addition, Austin Adventures offers all of its guests travel insurance and encourages travelers to obtain coverage to cover any flight cancellation fees or penalties.
Austin Adventures’ legacy in the adventure travel industry goes back more than 40 years, and the company has been selling safaris in Africa for more than a decade. It currently offers 10 different adult and family vacation packages and a river cruise in African countries including Botswana, Kenya, Namibia, South Africa, Tanzania, Zambia and the Republic of Congo. The company’s adventure travel consultants can also arrange custom travel itineraries to the continent.
Austin Adventures, which is based in Billings, MT, Austin Adventures (formerly Austin-Lehman Adventures), arranges small group tours and customized trips to all seven continents. For more information or a brochure go to http://www.austinadventures.com/request-catalog/ or call 1.800-575-1540.