On July 16 and 17, the Pioneer Valley Transit Authority (PVTA) held two meetings to discuss the new reservation system for the paratransit service. This new system features a computerized call back which informs riders of pick ups and departures, they day before their trip. On of the upcoming features will also be a notification system which alerts riders when their van is 5 minutes away. In the future, riders with an internet connection will also be able to self-book a ride to anywhere they’ve been previously. No more waiting on hold for a reservationist. This will free reservationists to deal with people booking rides to new locations or to assist those who can’t reserve on-line.
PVTA hired Nelson/Nygaard Consulting to help them create a compile a rider satisfaction survey. It is available from and returnable to any paratransit driver.
You may also complete it by visiting this link. The survey can be completed anonymously (although you can also provide you contact information, in order to enroll in other PVTA services like travel training). Participants are urged to be honest.
If you, like many riders are tired of miscommunications, disagreements between the time you were told and the time on your driver’s paperwork, or any number of issues, this is your chance to tell an impartial body the issue.This is the only way PVTA knows how riders feel about the services they receive. One cannot expect them to maintain the proper course without guidance.
Please fill the survey out and make your voice heard! Survey completion deadline is July 3.