When I first wrote about Wawa on West Waters Avenue back in January, I wrote of their then newest location, if you ever thought eating at a gas station was not a good idea, think again!
Well sadly, after repeated visits and wishful thinking on my part that the quality and service would stay stellar following their opening, I have now repeatedly been disappointed and am downgrading my original rating.
Wawa on Waters avenue has become more and more like eating at a gas station.
Their customer service and quality has gone downhill considerably since the glory days of their grand opening, when corporate trainers and a gung-ho management and staff were helpful and all smiles.
My first several trips were great, and I reported as follows.
Their fresh baked bread rivals Publix and their subs beat Subway by far for quality, quantity and price.
I guarantee you will absolutely enjoy Wawa for their amazing quality and great value.
Well, after 6 visits between January and October, I can no longer guarantee anything but that you may experience the same deterioration in quality and customer service as I have.
A few examples of what I have seen in recent months.
A variety of prepared salads that were once always fresh and enjoyable, have been soggy, brown and not fresh in recent visits.
On one occasion, I ordered my son a Chicken Quesadilla; it was dry on the top and a soggy disgusting mess on the bottom. There was literally a pool of water or whatever in the bottom of the container. Worse yet, when I brought it back, the counter person gave me an attitude and made no effort to make me feel better about their sloppy preparation and presentation. After standing there for way too long while MY sandwich was getting cold outside, the second one was really no that better.
Who would serve anyone a soggy quesadilla? This comes down to basic food prep skills and a caring and quality attitude which has diminished considerably since their opening.
I have also been a bit surprised by what I interpret as their demised choices at their fresh grab and go cooler. When they first opened, there were plenty of salads and other great fresh foods available. Lately, the selection has either been reduced or has been not properly stocked.
And on several occasions, there has been a mistake made between my electronic order and what I actually received. How does ordering a sandwich light mayo or the other choices end up on the heavy side?
I believe it comes down to training and a counter staff that just really isn’t all that concerned with the product they put out. Slinging food, rushing orders and not being politely accountable for the product your serve, does not a good experience make.